Privacy Policy

This privacy policy explains how Balance Healthcare collects, uses, and protects information through this website, Shopify checkout flows, customer support, and clinic communication tools.

Information we collect

We may collect the following types of information when you use this website or contact the clinic:

Name, phone number, email address, and other contact details you submit.
Billing, shipping, and order details for products purchased through Shopify.
Message history, call summaries, and support requests when you call or text the clinic.
Basic device, browser, and site-usage information collected through cookies and analytics tools.
Information you provide when asking about services, products, scheduling, or clinic logistics.

How we use information

We use this information to:

Respond to questions about clinic services, products, pricing, and scheduling.
Send requested booking links, map links, contact details, and follow-up information.
Process orders, payments, shipping, and customer service requests.
Operate and improve the website, checkout experience, and clinic support workflows.
Maintain security, prevent misuse, and keep accurate support records.

SMS and phone support

If you call or text Balance Healthcare, we may store your phone number, the content of the conversation, and a summary of the support request so the clinic can follow up accurately. Text messages are sent only in response to your request or an active customer-care interaction.

How information is shared

We do not sell your personal information. We do not share personal information with third parties or affiliates for their own marketing or advertising purposes.

We may share information only with service providers that help us operate the clinic and website, such as Shopify, payment processors, scheduling tools, cloud hosting, phone and messaging providers, and technical support vendors. These providers may use information only as needed to provide services to Balance Healthcare.

Health information

Patient-only clinical records and protected health information are handled separately through the clinic and are not stored in Shopify product pages or standard website content fields.

Cookies and analytics

This website may use cookies and similar technologies to remember site preferences, understand page usage, and improve performance. You can control cookies through your browser settings.

Data retention and security

We retain information only as long as reasonably necessary for customer support, business operations, legal compliance, and recordkeeping. We use commercially reasonable safeguards to protect information, but no online transmission or storage system can be guaranteed to be completely secure.

Your choices

You may contact us to request access, correction, or deletion of personal information we hold, subject to legal, transactional, and operational requirements. You may also opt out of text messaging at any time by replying STOP.

Contact

If you have questions about this privacy policy, contact Balance Healthcare at (818) 659-5866, balancehealthcare.us@gmail.com, or visit /pages/contact.